News

10.03.2026

Updating loyalty program: more choices and benefits

Alexela is updating the Minu Alexela loyalty program to offer customers more opportunities to use accumulated digital stamps and to conveniently combine various energy services into one whole.To celebrate the launch of the renewed program, 20 digital stamps will be added to customers’ accounts, which can be exchanged in the Alexela app for free products or discounts.Alexela stands out in the Estonian market by offering a wide range of energy services from a single provider. The company’s portfolio includes electricity, smart energy consumption management and gas, as well as fuels, electric vehicle charging, and service station and café store services. The renewed loyalty program will bring these services together into one convenient whole for the customer: the more Alexela services a customer uses, the more benefits they can collect and the more freedom they have to choose their rewards.Digital stamps can now be exchanged for more than 30 different free products or discount coupons. A wider selection is one of the key improvements customers have most frequently requested from Alexela.With the new customer program, fuel discounts will also return. In exchange for digital stamps, customers can activate a coupon in the Alexela app or at the fuel pump payment terminal and use it when refueling.In addition, the existing benefits of the Minu Alexela program will remain in place. For example, members receive a 15% discount on hot drinks in Alexela café stores, and during their birthday period customers will earn double digital stamps.The more digital stamps customers collect, the more opportunities will open up — from free products to various special offers.Alexela thanks its customers for their trust and continues to invite them to choose Alexela as their energy partner, because together we can create a greater impact for Estonia and local communities. Terms and Conditions 

06.03.2026

The modernized LPG terminal was opened today at the Port of Riga

The modernized LPG terminal was opened today at the Riga port, strengthening the region's energy supply chainThe infrastructure of the modernized LPG terminal of SIA Latvijas Propāna Gāze was opened at the Riga port, allowing for the reception of large liquefied gas tankers from across the Atlantic and strengthening the liquefied gas supply chain to the Baltic and Eastern European markets.Approximately 10 million euros were invested in the development of the terminal. The company is part of the investor group of the Estonian B2G Group and the international raw material company Trafigura. B2G Group is part of the Estonian capital-based AVH Group, which also includes Alexela: the energy company with the widest range of energy services in Estonia.The modernized infrastructure allows the Riga port to serve large LPG tankers bringing liquefied gas from transatlantic markets. During the official opening, the 180-meter-long tanker CERRO ALTO EXPLORER, carrying 20,000 tons of liquefied propane from the United States, was present at the port.The first shipment from the west arrived in Riga at the end of 2024 from Sweden, and the first ships from the USA arrived in 2025. The modernization of the terminal solidifies Riga's role as an important liquefied gas logistics center, from which deliveries move on to the Baltic States, Scandinavia, and Central and Eastern Europe.Heiti Hääl: Energy security requires diverse supply chainsHeiti Hääl, Chairman of the Board and main shareholder of Latvijas Propāna Gāze: “In recent years, geopolitical changes have shown how important a diverse and reliable energy supply chain is. The modernization of the Riga port terminal enables the import of liquefied gas from Western countries and ensures its supply to the Baltic, Central and Eastern European markets.As an Estonian investor, we have been developing strategic energy projects for more than 30 years. During this time, AVH Group has grown Alexela into one of the companies with the largest energy services portfolios in Estonia, invested in the LNG terminal in Hamina, Finland, and now also in LPG infrastructure in Riga.”As part of the terminal modernization, a 780-meter gas pipeline was built between the deep-water quay and the terminal, along with a modern technological complex for LPG handling and a multi-level automated security system.

16.02.2026

How to choose a suitable electricity package for yourself?

First, you need to review the size of your electricity consumption. If you are already an Alexela customer, you can see information in Alexela's self-service portal and Alexela app, but if you are a new customer, the easiest way is to check your consumption size on the network operator's website. In Estonia, the largest of these is Elektrilevi. It is worth noting that from Elektrilevi's self-service, you can immediately check if the appropriate network package has been selected. According to consumption, you will also see the network package recommended for you there.Once the consumption is known, you need to consider if you are the type of family who can and wants to monitor their consumption against the market price and if you have, for example, solar panels installed on the house and purchased a battery solution. If the answer is yes, then a sensible choice is a market price electricity package. Suitable solutions from market price packages for large consumers are Alexela Kodupakett or Virtuaalaku electricity package.If the market price seems risky and you want to plan your budget as accurately as possible, we recommend choosing some form of fixed package for yourself. Alexela recommends a 6-month fixed price electricity package or Paindlik fiks and for apartment residents, the electricity package Kindel maht.However, if you are the type of electricity consumer who does not want to directly monitor the market price but follows the market and prefers to fix it for the winter, as consumption can then increase purely due to weather conditions and you do not want to take risks during this period, it is sensible to choose either the Electricity package Vali ise or to fix the electricity price for 6 months and return to the market price in spring - before summer.When choosing a fixed package, it is important to consider how long you want to enter into the contract - if you are the type of customer we referred to in the previous paragraph, it is worth avoiding contracts that incur costs associated with terminating and changing the contract. In addition to the s/kWh price, it is also worth reviewing the size of the monthly fees.For market price, be sure to look at the market price history, as this gives an idea of what price fluctuations may occur and a sense of whether you are really ready to take those peak price risks.It is worth reviewing the electricity package once a year, and you will always be helped by Alexela's excellent customer service representatives, who will find the best solutions for your needs. In addition, there are three simple questions here that will help you review at any time whether your electricity package meets your current desires and lifestyle.

05.02.2026

Notification about gas bills

Due to the transition to a new billing system, we identified an error in gas bills affecting a small portion of customers (approximately 0.2% of the customer base), which may have impacted the billed amount. We will issue credit notes to the affected customers, and during the course of tomorrow we will also send out new, corrected bills. We apologize for any inconvenience caused. If you have any questions, please contact our customer support.

05.02.2026

Electricity market volatility increases interest in price stability

The high electricity exchange price has led many consumers in Estonia to reconsider their choices. In January, when the exchange price reached the highest level in recent years and remained high into early February, interest in fixed-price electricity packages clearly increased.At Alexela, we see that more and more customers are switching from exchange-based packages to fixed-price ones to bring more certainty and predictability to their energy expenses."Right now, customers are primarily looking for price stability, but at the same time, they don't want to give up flexibility. That's why the most popular option has been the six-month fixed price period — it offers short-term security while keeping the option to reassess decisions as the market changes," explains Ester Ausmees, Head of the Private Customer Segment at Alexela.We have introduced electricity packages suitable for different consumption profiles. Our goal is to provide a solution both for those who prefer security and stability and for those who want to actively benefit from price fluctuations. Essentially, Alexela’s package selection meets the expectations even of the most demanding energy consumers.For those who want to make a more confident choice, it's possible to explore the packages in more detail and test the most suitable solution for their consumption profile on Alexela’s website or ask our customer service team for advice.Read the full article 

03.02.2026

Starting from January 2026, we have introduced a new billing system

Starting from January 2026, we have introduced a new billing system, which will slightly change the invoice layout. Beginning with the January invoices, which will be sent to customers at the beginning of February, invoices covering multiple consumption points will include an interim summary between the invoice overview and the detailed section, showing the total cost of all services across all consumption points. The invoice details view will still include detailed information for each consumption point. Electricity price information will now be presented on the invoice in units of €/kWh. The purpose of this change is to make it easier to get an overview of the service charges listed on the invoice by service type.  

19.01.2026

We are carrying out planned maintenance on 19.01.

We are carrying out planned maintenance on 19.01 starting at 23:00.During the maintenance, service usage may be temporarily disrupted for up to one hour.We apologize for any inconvenience and thank you for your understanding.

13.01.2026

January is Digital Cleanup Month!

The new year offers a chance to start with a clean slate and leave accumulated clutter behind in the past year. Files, photos, emails, and apps build up unnoticed until, at some point, everything becomes disorganized and unnecessary data takes up space both on devices and in the cloud, distracting your focus.At Alexela, we focus on digital clean-up in January and invite you to do the same, as it’s an easy way to give your devices some breathing room, reduce energy consumption, and contribute to a cleaner digital environment. Less data volume also means a smaller environmental impact!Clean up your digital life – delete all unnecessary photos, videos, and files from your phone, computer, tablet, and cloud storage.Review your inbox and delete unnecessary emails. Did you know that by clicking the sort button you can arrange emails by size and remove large, useless messages?Safely dispose of your old phones, cables, computers, and other devices – everything you no longer need can find a new use in someone else’s hands or become valuable material for recycling. See where to take them here: https://kuhuviia.ee/Review cloud services and other platforms (OneDrive, SharePoint, Teams, etc.) – delete unnecessary files and check that data is up to date to ensure system security. 

12.01.2026

Customers rate our service highly!

Customers rate Alexela’s service highly — and that genuinely makes us happy. Our goal is to be your trusted partner on the road, at home, and at your destination, so that every stop, purchase, or service experience is as convenient, simple, and pleasant as possible. That’s why at Alexela we conduct monthly customer surveys: to understand how you’re really doing, what you value, and where we can further improve the quality of our service.