News

20.07.2026

Temporary issues with using QR gift cards

Dear customers!Some Alexela gas station shops and fuel stations may currently experience issues with QR gift card payments. We are currently working on resolving the problem.If you are unable to use your QR gift card, please contact our customer support at 629 0000. The customer support will gather the necessary information and after resolving the issue, we will issue you a new QR gift card of the same value.We apologize for the inconvenience and thank you for your patience and understanding.

14.07.2026

How is the electricity bill formed?

The electricity bill may seem complicated at first glance, as it consists not only of the cost of consumed electricity. The size of the bill is also affected by network services, national fees, and taxes. Some of these depend on your chosen electricity package, and some are nationally established. Let's take a closer look at what the electricity bill consists of and what each line item actually means.In general, an electricity bill is divided as follows:electricity accounts for approximately half of the bill;the network service accounts for about one quarter;the remaining part consists of state-regulated charges and taxes, such as electricity excise duty, VAT, the security of supply fee, the balancing capacity fee, and the renewable energy fee.ElectricityElectricity makes up the largest part of your electricity bill. This is the amount you pay for the electricity you have used during the month. How much you pay depends primarily on the electricity plan you have chosen. The price may either be agreed in advance under a fixed-price plan or vary according to the electricity market under a spot-price plan. You can find out more about Alexela’s electricity plans on our website.Network service feeThis fee covers the operation and maintenance of the electricity grid by Elektrilevi. Elektrilevi is responsible for delivering electricity from the grid to homes and businesses. It is also responsible for ensuring the reliability of the electricity network and resolving faults when necessary.Electricity excise dutyElectricity excise duty is a tax established by law. It is calculated for every kilowatt-hour consumed and is paid into the state budget.Value added taxAs with most goods and services, VAT at the applicable rate of 24% is added to all charges on the electricity bill.Balancing capacity feeElectricity generation and consumption must remain balanced at all times. This means that exactly as much electricity must be generated as is being used at any given moment. The balancing capacity fee helps cover the costs of keeping the electricity grid stable and ensuring preparedness for unexpected changes in generation or consumption.Security of supply feeThe security of supply fee helps ensure that there is enough electricity available in Estonia even when, for example, renewable energy generation is low or consumption is higher than usual. It is used to finance reserve capacities that can begin generating electricity quickly when needed.Renewable energy feeThe renewable energy fee helps finance renewable energy generation in Estonia. Its rate is set annually by Elering and is the same for all electricity consumers.

18.06.2026

Alexela Täkupoiss received the family-friendly restaurant gold label

The summer of 2026 has begun with great news: Alexela Täkupoiss has received the family-friendly dining place badge from the Estonian Association of Large Families for the third time this year, this time with the highest gold badge! "We are very proud that Täkupoiss received the gold badge this year," said restaurant manager Triinu Sommer. "This recognition shows that our consistent work in maintaining and developing a family-friendly dining experience has been noticed and is appreciated by our customers."Täkupoiss is designed to be a place where all our guests, both big and small, can feel comfortable. For visitors with children, there is a children's menu, a play corner in the restaurant, a fenced playground outside, highchairs, and convenient facilities for families with young children.Thank you to all our visitors and customers, thanks to whom Täkupoiss can be the kind of place where it is good to come with the family, while on a journey, or separately to seek a culinary experience. Your trust and feedback help us to improve every day! The commission assessed the child- and family-friendliness of the dining establishment's customer service, menu, interior, and whether activities that do not require screens are provided for children during waiting times.The recognition was awarded for the sixth time this year.

16.06.2026

Alexela received the recognition of "Supporter of the Defence Forces"

The Ministry of Defence recognised Alexela with the gold-level “Supporter of National Defenders” award! Marti Hääl: “I had the honour of accepting this recognition on behalf of all our employees, current and future customers, and cooperation partners.”According to President Alar Karis, national defence works better when it is backed by the whole society, including entrepreneurs and employers. “14,000 reservists took part in training assemblies last year, and many of them would not have been able to do so without the support of their employers. I thank the companies and institutions that stand by our national defenders and thereby make a direct contribution to Estonia’s national defence. Your example inspires others as well and helps make supporting national defenders increasingly natural and self-evident,” said Karis.Accepting the recognition on behalf of Alexela, Marti Hääl said: “The example of Ukraine shows us that a country’s defence capability is only as strong as the breadth of its willingness to defend itself and the resilience of society in any crisis situation. As a provider of an essential service, all of us at Alexela share an important role and responsibility. But the same also applies to all our partners and customers. Every contribution counts, and everyone’s contribution to national defence, according to their ability, should already be a basic hygiene factor in society. Starting from the everyday choices of every person in Estonia.”“I had the honour of accepting this highest recognition for supporting national defenders on behalf of all our employees, current and future customers, and cooperation partners,” he added.The gold-level “Supporter of National Defenders” recognition is awarded for a long-term and exceptional contribution to supporting Estonia’s national defenders and for meeting the following criteria:being a clearly outstanding example to others in its market sector by highlighting issues concerning reservists with partners, customers, and other stakeholders;offering various benefits to reservists and the Defence Forces, including discounts, equipment rental opportunities, free transport, and similar support;having paid the difference between the employee’s salary and the training assembly allowance to a person participating in an exercise (that is, having maintained the person’s full monthly salary);having continued to pay the person’s salary in full during the exercise;having paid the person an additional bonus or enabled paid additional leave for the duration of the exercise.This year, for the fourth time, the Ministry of Defence recognised companies and organisations that make an outstanding contribution to Estonia’s national defence and support national defenders both in their everyday work and during training assemblies.Photo: Raigo Pajula

05.06.2026

Displaying Business Client Payment Card in Alexela App

For security reasons, it is necessary in the Alexela mobile app that the business customer's payment card is linked to a specific card user's personal code.If you do not see the business customer's payment card in the Alexela app, check in the Alexela self-service whether your personal code is linked to the respective payment card. You can find this information under Services - Cards - Payment card. If the personal code is added, the card will be displayed in the app automatically and can be used for mobile payments.For additional information or questions, please contact our customer support at alexela@alexela.ee or call 629 0000.

04.06.2026

The state supports the funding of electric car chargers, we support with implementation

The country recently expanded support for the establishment of electric vehicle chargers in the vicinity of Tallinn: Electric vehicle charging infrastructure support | Environmental Investment CentreWhen it comes to installing EV chargers, people often have a whole range of questions: where to start, which solution to choose, and how to organise billing, maintenance, and the day-to-day management of the chargers.Alexela offers apartment associations and property owners a full-service solution, from initial consultation to the day-to-day operation of the charging infrastructure. In addition to installing chargers, we also help organise charger management, maintenance, customer service, billing, and smart energy management solutions.Charging an electric vehicle does not have to mean complicated administration for you. With Alexela’s solution, charging at home, at work, and in the public charging network is available through one integrated service. If needed, we also arrange billing for home charging of company vehicles and compensation for electricity costs.We have compiled the most important information about charging solutions for apartment buildings into one GUIDE, which provides an overview of different options, technical solutions, and costs.If your apartment association is considering installing chargers, contact us. We will help find a suitable solution and carry out the project together with you.More about charging solutions for apartment associations

04.05.2026

Alexela has already contributed over 44,000 euros to the Reserve Forces Fund

Alexela has contributed to the Reserve Forces Fund with over 44,000 eurosSince June 2025, Alexela has consistently increased its contribution to Estonian national defense by supporting the Reserve Forces Fund through donations from product sales, community program regular donations, and separate targeted donations. Today, in cooperation with the contributions of more than 5300 Estonian individuals, this has grown into a significant and substantive support for strengthening Estonia's defense capability.Alexela has directed a portion of the sales revenue from digital products, such as caps, neck gaiters, and water, to the Reserve Forces Fund. Through these products, customers have the opportunity to contribute to national defense through simple everyday purchases. To date, over 11,000 euros have been raised for the fund from the sale of digital products.Community Program – Small Actions, Big ImpactAlexela believes that contributing to national defense does not have to be complicated. It can start with small everyday choices, whether it's a conscious purchase or a decision to direct digital stamps to a regular donation.Our customers can contribute to national defense through Alexela's community program, where regular customers can direct their digital stamps to a monthly donation to the Reserve Forces Fund. Each digital stamp is worth 0.10 euros, and the donation is automatically transferred to the fund once a month. In this way, with the contributions of more than 5300 individuals, over 28,000 euros have already been raised.In addition to the community contribution, Alexela made a 5000-euro donation to the Reserve Forces Fund during the 2025 Christmas period.Together with customers and the community, it is possible to achieve a real and measurable impact that supports Estonia's security both today and in the future. Every contribution matters.Join the community

24.04.2026

98=95! Drive with clean fuel for the same money more

98=95! Until 03.05.2026, you can fill up with ethanol-free 98 fuel at the same price as 95 fuel at all Alexela stations. Cleaner fuel, longer driving range, and more efficient performance on every kilometre. Take advantage of the offer and choose quality at the same price.In addition, members of the Minu Alexela loyalty programme can redeem fuel discount coupons, which can be found in the Alexela app. Alexela home energy customers always receive a permanent fuel discount of 3 cents per litre.Nearest station

30.03.2026

A new stage begins in the development of the Pakri Peninsula port and the Paldiski LNG terminal

A new stage begins in the development of Pakri Peninsula Port and Paldiski LNG terminalOn March 27, 2026, a transaction was completed, as a result of which Infortar sold its stake in Pakri Peninsula Port OÜ to Nordic Stream Group OÜ.The CEO of Alexela, Marti Hääle, stated that together with Infortar, led by Ain Hanschmidt and Martti Talgre, an extraordinary journey was undertaken in 2022, which has strengthened Estonia's energy security and laid the foundation for the development of the regional gas market. The addition of a new investor creates good conditions for the next stage.“Our goal is to move forward with the introduction of peak load power plants and the existing liquefied natural gas (LNG) infrastructure. The Estonian electricity system clearly shows a lack of controllable capacities. The system must operate stably all the time and electricity must be available to consumers at all times,” said Hääle. “A gas power plant is an important future-proof solution, as it allows for quickly and flexibly covering those moments when other electricity production is not sufficient. This helps to reduce price fluctuations and strengthen supply security throughout the system. We will publicly announce more detailed next steps and the content of the development when the necessary preparations have been made and we are ready to essentially disclose future plans.”According to Angela Rannu, a member of the management board of Nordic Stream Group OÜ, this investment is seen as having great potential and synergy in exporting the production of the LNG terminal, the developing power plant, and the green ammonia plant through Pakri Peninsula Port. “As turbulent times continue in the world, ensuring energy security in Estonia and our neighboring region is of paramount importance. In the context of risk mitigation, the construction of the gas terminal in Paldiski is strategically important. Paldiski is located in a geographically favorable location, serving as Estonia's gateway to Western Europe. It is also noteworthy that it is more than 250 kilometers to the Russian border from here,” explained Rannu.Nordic Stream Group and Alexela see strong partnership with the state in their project. The goal is to put into operation the Paldiski mooring quay owned by the Estonian State Reserves Center to import LNG from the global market to Estonia, as well as to export synthetic fuels produced in Estonia in the future.