Electricity at the universal service price can be used from 1 October 2022. This is not an obligation for household consumers, but an opportunity. Household consumers can buy electricity at the universal service price directly from an electricity seller who provides the service. Universal service can be used at any seller that provides the service.
Alexela's goal is to support its customers and provide them with favourable choices during this period of rapid change. Those customers whose current price is higher than the universal service price will be automatically transferred to the universal service. If you do not wish to join the universal service, please inform Alexela of your decision at least two days before the price of the universal service comes into effect.
Customers whose current electricity price is better than the universal service price will continue with their existing contracts. However, these customers can still choose the universal service themselves. The most convenient way to do this is via self-service.
We will send personal notification letters to all customers with information about their electricity contracts.