Do you prefer fixed monthly fee, low price or environmentally sustainable solution? Find the best option for you!
|HOME PACKAGE||HOME PACKAGE FIX||HOME PACKAGE EXCHANGE|
|Who does it suit best?||The most inexpensive solution for Alexela customers. Suitable for customers who consume different types of energy and wish to reduce expenses on energy. Electricity, natural gas, fuel, cylinder gas and coffee – Home Package will make them all more affordable.|
|How the price is calculated?||Exchange price + monthly fee||Fixed price + monthly fee (24-hour rate / different price rate during day and night)||Exchange price + mark-up + monthly fee|
|What the package offers?||Alexela Home Package offers electricity with exchange price and 0 sales mark-up. Exchange price changes every hour and is calculated on an hourly basis depending on hourly prices of the Nord Pool stock exchange market in Estonian Area.||Alexela Home Package FIX offers affordable fixed electricity, based on Nasdaq futures quotes.||Alexela Home Package Exchange offers electricity at exchange price and lowest mark-up. The exchange price changes every hour is calculated on an hourly basis depending on hourly prices of the Nord Pool stock exchange market in Estonian Area.|
|Agreement period||Open-ended||12 months||Open-ended|
|Additional possibilities||Joint electricity + network service bill. Package includes Alexela Home Card, which offers up to 5 c/l discount on fuel, 15% discount on coffee, 10% discount on warm food and cylinder gas at Alexela convenience stores.|
Alexela Home Card helps you to run your housekeeping efficiently by reducing your expenses on energy. Electricity, natural gas, fuel, cylinder gas and even coffee – Home Card will make them all more affordable. Alexela Home Card offers electricity and natural gas with 0 sales mark-up. In addition, holders of the card get up to 5 cents/litre discount on fuel, save 15% on coffee, 10% on warm food and cylinder gas at Alexela convenience stores.
More about electricity services:
|FIXED PRICE||EXCHANGE PRICE|
|Who does it suit best?||This package suits you, if you wish to forecast your expenses and do not want to take price risks. The package offers electricity with a fixed price that does not change for a fixed period.||You can benefit from periods of more affordable prices but be ready for expensive periods as well. This package suits you, if you want to get a fair electricity price and manage your consumption according to the exact exchange price on the electricity market.|
|How the price is calculated?||Fixed price (24-hour rate / different price during day and night)||Exchange price + mark-up|
|Agreement period||open-ended (length of price period is 12 months)||open-ended|
|Additional possibilities||Joint electricity + network service bill. Equal payments allow you to distribute expenses on electricity equally over the year. Package includes Alexela Home Card||Joint electricity + network service bill. Equal payments allow you to distribute expenses on electricity equally over the year. Exchange price with insurance offers protection against unexpected price increases. Package includes Alexela Home Card|
|What the package offers?||The fixed price package allows you to consume electricity at a fixed kilowatt-hour price that does not change during the agreement period. It is possible to fix a separate day and night rate or choose a single 24-hour rate.||The electricity price in this package depends entirely on the exchange price and changes every hour according to the fluctuations on the exchange market. The price is calculated on an hourly basis depending on hourly prices of the Nord Pool stock exchange market in Estonian Area.|
Equal payments ensure bills with the same amount in summer and winter. If you have chosen a package with exchange price, then we take into account the first 12-month average exchange price in the Nord Pool EE (Estonia) area, and your personal consumption profile. These will help us to find the weighted average exchange price that corresponds your consumption data. Then we will add VAT and our sales mark-up and multiply it by your expected consumption data submitted by Elering.
We keep a record of the difference between your equal monthly payments and the actual amount of monthly costs during the calendar month.
If the amount that you are paying is higher than the actual consumed amount. In this case, the exceeding amount will be referred to as a prepayment for the next period (i.e. a positive balance). But it may happen, that the actual consumed amount is higher than your monthly payment. In this case, the difference will be referred to as a negative balance. We will add positive or negative balances of previous months to a positive or negative balance for the calendar month. The result is a summary of the difference between the paid amount and the projected costs.
If the agreement is terminated with a negative balance in the middle or at the end of the Price Period, the amount is due. If the agreement is terminated with a positive balance, we will pay the amount back to you, if it will happen at the end of the Price Period and not in the middle of it. Expenses and prepayments may be transferred to the next Price Period, in case you decide to continue your agreement with us. If we notice that the difference between your estimated cost and the actual cost is greater than 20%, we have a right to recalculate your estimated cost. As a result, the amount of the equal payment will change.
We offer all Alexela Energia customers an opportunity to make a donation for children from low-income families along with the payment of the electricity bill.
Aitan Lapsi Foundation is one of the biggest charity campaigns in Estonia. All donations will be spent to offer cultural experiences related to theatre, music, arts and literature to children living in Estonia
You can add the donation in the e-service or contact our customer support.
This package is for a customer who favours the exchange price but wants to protect oneself against unex-pected price increases.
The price for the consumed electricity is calculated on an hourly basis depending on hourly prices of the Nord Pool Estonian Area stock exchange plus a sales mark-up. A network company is responsible for measuring and calculating electricity consumption.
Exchange price insurance
If the average monthly price of NordpoolSpot in the EE (Estonia) region exceeds 5.50 s (excluding VAT) then we will pay the exceeding difference based on the consumed electricity during the period. Compensation = (NPS average exchange price - 5.50 s) x monthly consumption.