Filling the tank is a piece of cake!

Most Alexela petrol stations are equipped with automatic pumps, because we care about your comfort and value your time. On every pump you will find simple and straightforward instructions. Information on what you should do is also displayed on the screen. If you have any trouble filling the tank, call the helpline at the number indicated on the pump, where you can get help 24/7. If you have any questions, do not hesitate to contact us!

Making card payments 

Cards accepted: Alexela loyalty card or bank or credit cards.

• Insert the card into the payment terminal, enter the PIN code and press "OK".
• Select the pump by following the instructions on the screen.
• Take the card back and start filling the tank within 3 minutes.
• Insert the pump nozzle into the tank and by pressing the white button select the fuel type (if there is such a button on the pump).
• Fill the tank and return the nozzle to its place on the pump.
• To get a receipt press the "KVIITUNG" (receipt) button, select the pump which you used and the terminal will print out the receipt.
• NB! If you have a Nordea/Maestro debit card, Swedbank/American Express or a foreign bank card, please select the booking amount before entering the PIN.
   

Making cash payments

Please use banknotes of the following denominations: 5, 10, 20 and 50 euro. The maximum amount per one filling is 80 euro.

• Please insert the banknotes one by one (maximum 80 euro). The amount accepted will be displayed on the screen.
• After inserting the last banknote check the correctness of the amount on the screen and press the „VALMIS“ (ready) button.

• Select the pump by following the instructions on the screen.

• Start filling the tank within 3 minutes.

• Insert the pump nozzle into the tank and by pressing the white button select the fuel type (if there is such a button on the pump).
• Fill the tank and return the nozzle to its place on the pump.

• To get a receipt press the "KVIITUNG" (receipt) button, select the pump which you used and the terminal will print out the receipt.
• NB! The payment terminal does not return money.

Making payments with the Discount card or with discount cards of Alexela partners (incl. Club One, Partnerkaart, Säästukaart, Jazz car wash card)

• Insert the discount card into the card slot by following the instructions on the terminal sticker
• The terminal will identify the customer and return the card
• Insert banknotes or a bank card and proceed in accordance with the chosen means of payment (see making cash and card payments above)

The customer support number is available on the terminal. We will answer your call 24/7!